RIITUALZ POLICY
Melting Body Butters:
As it is increasingly getting warmer outside, we CAN NOT control the weather. However, we can DO EVERYTHING IN OUR power to reduce the possibility of melting butter. We can NOT guarantee that your butter won’t MELT.
Please keep that in mind while it is a possibility during transit.
We advise that you IMMEDIATELY remove your butter from mailboxes nupon arrival.
If your butter happens to melt during transit, Simply allow it to naturally solidify at room temperature or place it in the fridge and continue to use. You also can remove the butter from the container and mix it with an electric mixer to return to its original fluffy consistency…which can be quite fun period
Due to our body butter being whipped, when melted they may appear “HALF FULL.” This is not the case as the air pockets no longer exist in their liquid state.
KEEP AWAY FROM WINDOWS & DIRECT SUNLIGHT.
INVALID ADDRESS Your address must BE CORRECT AT CHECKOUT, even if an email is sent by us. Therefore, be sure to input the CORRECT ADDRESS UPON CHECKOUT. If we send an email and there is no response. Your order will be canceled and refunded, minus a restocking fee up to *25% of the order. As your order would have already been packaged and prepared for shipment.
REFUNDS:
There are no returns/exchanges STRICTLY due to sanitary reasons, so be vigilant as to what you order! All of our products are hand inspected thoroughly to ensure our products quality. *All Sales are Final.
Item(s) being returned to us due to an invalid address: You MUST ensure your shipping information is correct prior to finalizing your order. We are not liable for an incorrect address. If your package gets returned to us, due to an incorrect address. The order will be refunded (minus the shipping cost & up to a 25% restocking fee) once it is physically back in our possession.
Damaged/Lost/Stolen Product:
We are not liable for any damaged, lost, stolen items. However, please contact us via email customerservice@riitualz.com You will have 48 hours to do so, upon the delivery of your item. Please include extensive photos & videos of the damaged product so we can properly assess the situation and cater to the problem to find the solution.